At Muse Babay Care, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our Refund and Returns Policy to understand our process and how we can assist you.

1. Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Personal care items such as pacifiers, diapers, or any item that has been used or removed from its original packaging.

3. Return Process

To initiate a return:

  1. Contact Us: Email us at info@musebabycare.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: We will review your request and, if approved, provide you with a return authorization and instructions on how to send the item back to us.
  3. Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item or defective product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error).

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@musebabycare.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@musebabycare.com, and we will provide you with instructions on how to proceed.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Muse Babay Care
Email: info@musebabycare.com
Address: 7901 4th St N 11501, St. Petersburg, FL 33702

Thank you for shopping at Muse Babay Care. We appreciate your business and are committed to ensuring that you have a positive shopping experience with us.